June 9 - 12, 2010Customer Service Advantage Training Program
The Customer Service Advantage is audio targeted training. This 60-minute program speaks directly to those who strive to offer best customer service in the Randolph-Sheppard environment. It is not education from the ivory tower or a recitation from the manual of a large corporation. The approach is practical and positive. It is a discussion offered from the perspective of the Business Enterprise Program store, stand, snack bar, vending machine bank or cafeteria. It is offered from the vantage point of the blind business operator. Perfect for initial training or ongoing upward mobility training. Lively, spirited and informative. Blind managers, employees and program staff will benefit from the tips and reminders discussed in this lively exchange and companion booklet.
Learn how to profit and prosper by providing service to others. Kevan Worley, President, National Association of Blind Merchants, and John Marx, owner of Your Best Customer, are led through a detailed discussion of customer service best practices, tools, training and procedures by Michael Morgan of the Morgan Success Group. The interview is fast paced, upbeat and challenges the listener to engage the customer, examine current customer service behaviors and create a culture of service by developing a clear vision, teamwork, leadership, benchmarking and quantifiable standards. Kevan and John ask listeners to make a commitment to service, leading to profit and prosperity and they provide a blueprint to achieve the Customer Service Advantage.